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Grievance Redressal

We are committed to resolving your concerns promptly and fairly.

Grievance Redressal Mechanism

At Catfin, we value your trust and are committed to providing transparent and fair services. If you have any grievance regarding our services, please follow the process outlined below for prompt resolution.

Level 1: Customer Support

For any initial complaints or queries, please reach out to our customer support team. We aim to resolve all issues within 48 working hours.

Phone

+91 92203 20999

Email

support@catfin.in

Level 2: Grievance Officer

If your complaint is not resolved within 48 hours or if you are not satisfied with the resolution, you may escalate to our Grievance Officer. Resolution time: 15 working days.

Grievance Officer

Catfin Technologies Pvt. Ltd.

Noida, Uttar Pradesh, India

grievance@catfin.in

Level 3: Regulatory Authority

If your grievance remains unresolved after 30 days, you may approach the relevant regulatory authority. For lending-related complaints, you may contact the RBI Ombudsman through the Complaint Management System (CMS) at https://cms.rbi.org.in.